Cancellation Policy

All ticket purchases are non-refundable. We know sometimes plans have to change, and It’s important to us that you still have the option to enjoy a fun-filled day with friends and family.

You can change, reschedule or cancel your activity up to 48 hours prior to your original activity date. If you cancel your activity, a digital gift card for the full value of your activity will be sent to the email address you provided at the original time of purchase. Activities cannot be changed, rescheduled or canceled within 48 hours of your activity date and you will be subject to the full ticket price.

In fairness to all guests, participants with reserved bookings who fail to show for their reserved booking time and provide no prior notice of cancellation are liable for the entire booking cost. The No-Show Policy is applicable to all participants, including individual participants within a group booking.

* No-shows are not eligible for monetary refund, credit, gift certificate, rescheduling of the event, or any other reimbursement. The entire booking cost will be forfeited.